Here are some checklists
✔ Software keys to turn up the volumne
In certain computers, there is a function key button that you need to press to turn the volume on. For example, for Lenovo laptops, it will be "Fn" + "F3" key
✔ Your headphone jack is plugged/unplugged
If you are using headphones/earphones, please check if you have plugged it into the correct place
✔ Runs Windows troubleshooting
If you are using a Windows machine, you can follow the troubleshooting guide here https://support.microsoft.com/en-sg/help/4026994/windows-10-fix-sound-problems
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