Here are some checklists

✔ Software keys to turn up the volumne

In certain computers, there is a function key button that you need to press to turn the volume on. For example, for Lenovo laptops, it will be "Fn" + "F3" key

✔ Your headphone jack is plugged/unplugged

If you are using headphones/earphones, please check if you have plugged it into the correct place

✔ Runs Windows troubleshooting

If you are using a Windows machine, you can follow the troubleshooting guide here https://support.microsoft.com/en-sg/help/4026994/windows-10-fix-sound-problems

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