Run internet speed test, recommended speeds


You will need a strong and stable internet connection to support high-quality video and audio. We strongly recommend that you run a speed test on your device's web browser before each collaboration session, especially if you are in a new environment or if you are connecting to public WIFI.  


On a new browser tab, go to https://www.speedtest.net and click GO.

In less than a minute, your test results will be displayed on the website. Minimum speeds for a smooth virtual collaboration experience are:

  • Ping: <15 ms. The smaller the number, the better.
  • Upload speed: >30 mbps. The bigger the number, the better.
  • Download speed: >30 mbps. The bigger the number, the better.

If your internet speed is often slower than the recommended above, try following these steps to improve your internet connection.

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