Run internet speed test, recommended speeds
You will need a strong and stable internet connection to support high-quality video and audio. We strongly recommend that you run a speed test on your device's web browser before each collaboration session, especially if you are in a new environment or if you are connecting to public WIFI.
On a new browser tab, go to https://www.speedtest.net and click GO.
In less than a minute, your test results will be displayed on the website. Minimum speeds for a smooth virtual collaboration experience are:
- Ping: <15 ms. The smaller the number, the better.
- Upload speed: >30 mbps. The bigger the number, the better.
- Download speed: >30 mbps. The bigger the number, the better.
If your internet speed is often slower than the recommended above, try following these steps to improve your internet connection.