Onboarding New Members
We highly recommend that Organisation Owners/Admins adopt the following best practices when onboarding new room members to their organisations before their trial or first online collaboration.
Confirm Mobile Phone Numbers
Confirm with the new room members that they will have access to the same mobile phones that they have registered with for every online collaboration. This is to ensure the new room members will be able to receive the OTP (one-time password) SMSes when they are logging in for their online collaboration.
Send Invites and Instructions in Advance
Send room invites to new room members at least one week before their trial or first online collaboration session with these step-by-step onboarding instructions:
- The go-to guide for system requirements, internet speed, device settings
- How to accept a room invite
- How to run the built-in device test to ensure the room member is device-ready for online lesson
- How to enter the room
Complete Onboarding Process in Advance
Advise new room members that they must complete the onboarding process at least one day before their trial class or first online collaboration, including running the device test and internet speed test.
Try Out the Room Before Actual Session
Arrange a brief, pre-session online check-in with new members in the virtual room at least one day before their trial class or first online collaboration.This provides prior opportunities before the actual session to resolve any technical issues, and can go a long way in ensuring a smooth, disruption-free live collaboration.
Encourage all room members to use headset or earphones with built-in mic for online lessons. This is to ensure best audio quality and a disruption-free experience for everyone.
Run Tests in Advance
Assign Appropriate Roles
Check that the correct user roles have been assigned to each room member. Different roles have different permissions; for example, the student role does not have permission to enter live collaboration mode while teachers do.
On the Room Landing Page, click the Members tab to view the names and existing roles of all the room members. You can then change members' roles, check and edit rights of existing roles, or even create entirely new roles.