Onboarding New Members


We highly recommend that Organisation Owners/Admins adopt the following best practices when onboarding new room members to their organisations before their trial or first online collaboration.


Confirm Mobile Phone Numbers 

Confirm with the new room members that they will have access to the same mobile phones that they have registered with for every online collaboration. This is to ensure the new room members will be able to receive the OTP (one-time password) SMSes when they are logging in for their online collaboration.

Send Invites and Instructions in Advance

Send room invites to new room members at least one week before their trial or first online collaboration session with these step-by-step onboarding instructions:

Complete Onboarding Process in Advance

Advise new room members that they must complete the onboarding process at least one day before their trial class or first online collaboration, including running the device test and internet speed test.

Try Out the Room Before Actual Session

Arrange a brief, pre-session online check-in with new members in the virtual room at least one day before their trial class or first online collaboration.This provides prior opportunities before the actual session to resolve any technical issues, and can go a long way in ensuring a smooth, disruption-free live collaboration.

Prepare Headsets

Encourage all room members to use headset or earphones with built-in mic for online lessons. This is to ensure best audio quality and a disruption-free experience for everyone.

Run Tests in Advance

 Advise all room members to run the device test and internet speed test before every online collaboration.

Assign Appropriate Roles

Check that the correct user roles have been assigned to each room member. Different roles have different permissions; for example, the student role does not have permission to enter live collaboration mode while teachers do. 

On the Room Landing Page, click the Members tab to view the names and existing roles of all the room members. You can then change members' roles, check and edit rights of existing roles, or even create entirely new roles.

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