I cannot upload Word documents or Powerpoint slides into the room

When I tried to upload Word documents or Powerpoint slides, nothing happens.
I cannot see my Word documents/Powerpoint slides/Excel sheets in the file picker when I am trying to upload documents.

Word, Powerpoint, Excel, and some other file types are not supported for upload to the virtual room. The only supported file types are image files (.png, .jpg, .gif) and PDF files (.pdf). To upload documents saved in these formats, convert them to PDF files before uploading.

Convert Microsoft Office file types to PDF files

Open the Word document/Powepoint slides/Excel sheet you wish to convert, then click File.

Select Export, then click Create PDF/XPS.

A window will open for you to choose where to save the file. Make sure that the file type is set to PDF. Then, click Publish.

You can then upload the PDF file into the room under Content without any problems.

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