I uploaded a Word document with non-English alphabet to Content and the text becomes unreadable or disappears


When I uploaded a Word document with Chinese text, the text disappeared and was replaced by random numbers.
When I uploaded a Word document in different languages, only the English text is still visible, but other languages like Chinese and Japanese disappeared.

Avoid this problem by converting the Word document to a PDF file before uploading.


Convert Word Documents to PDF files

Open the Word document you wish to convert, then click File.

Select Export, then click Create PDF/XPS.

A window will open for you to choose where to save the file. Make sure that the file type is set to PDF. Then, click Publish.

You can then upload the PDF file into the room under Content without any problems.

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