Run Manual Device Test
You can run the device test manually at any time if you want to ensure you are device-ready without having to enter the virtual room, or if you want to run the test after having opted to skip the auto device test in the future.
This article contains:
Access Personal Settings menu
After log-in, click on your profile icon at the top right of your Room Landing Page.
Start device test
Click Test your device.
Click Yes, I can if you can see yourself in the videoscreen. If you cannot, ensure
- the correct webcam is selected by clicking the arrow beside the webcam name and selecting the webcam you want to use from the drop down list, or
- your external webcam, if you are using any, is connected to your computer.
Then click the Refresh icon. If you still cannot see yourself, click No, I can't and follow the suggested steps to troubleshoot.
Speak a few words and if you observe the volume bar moving as your speak, click Yes, I can.
If the volume bar has no response/ remains grey, ensure the correct microphone is selected by clicking the arrow beside the microphone name or click the Refresh icon.
If the volume bar still does not move as you speak, click No, I can't and follow the suggested steps to troubleshoot.
Turn up the volume of your speaker and click the Play button in the centre of the video. If you can hear the video's audio, click Yes, I can. If you are not able to, click No, I can't and follow the suggested steps to troubleshoot.
Device test completed
You have completed the device test. Leave the box checked if you want to continue to run the device test manually in future only when needed. Click Back to Organisation to return to the Room Landing Page.