My camera does not work
My camera cannot load, what should I do?
I cannot see myself during the device check, I only get a black screen.
Having trouble with seeing yourself in the video screen? Here are some of the most common reasons:
- Other software using the webcam
- No built-in webcam in your device
- ClassDo not having permission to use your camera
- Google Chrome not having permission to use your camera
Follow the steps below to solve the problem!
Before you begin
Refresh your ClassDo page. and check if the problem persists.
Check if other software are using the webcam
- Camera access for this device is on.
- Allow apps to access your camera is on.
- Allow desktop apps to access your camera is on and includes Google Chrome.
Check your Webcam Configurations
Check that your Operating System and Google Chrome is updated
Check that your OS is up to date.If you are using a Windows device
Click on the search bar on your taskbar. Type in Windows Update Settings and press enter on your keyboard.
Follow the instructions on your computer to update Windows.If you are using a macOS device
Click on the search icon on the top right of your screen to open Spotlight. Type in Software Update and click the System Preferences panel.
Follow the instructions on your computer to update your macOSIf you are using a ChromeOS device
Click on the circle icon to open search. Type in Settings and click on Settings.
Click About Chrome OS and then click Check for updates.
Update Google ChromeCheck if Google Chrome is up to date
Click on the menu button on the top right of the window. Then hover your cursor over Help and click About Google Chrome. Google Chrome will automatically check for an update and install any available updates. You will need to restart Google Chrome after the update. Follow the instructions on your computer to do so.
Other software that are using the webcam, such as Skype, will prevent the browser from using the webcam. Check if other software are currently using the webcam. If you think that another software is using your camera, close the software and reload the ClassDo page.
Try opening a camera app on your device to check that you have a functioning camera (you cannot enter live collaboration with video chat without a camera). If your device does not have an built-in webcam, try using another device such as your mobile device, or connecting an external webcam.
If the camera app on your device does not work even though you have a webcam, it is possible that permission to use your device's camera has been switched off. See the instructions under "Check if Google Chrome has permissions to use the camera".
You may be using the wrong webcam. Check which camera you are using and switch cameras if necessary.
Click on the lock icon in the top left of your browser. Ensure that Camera permission is set to Allow. If not, click on the box and select Allow.
Tap the lock icon, then tap Site Settings. Tap on Camera and set the permission to Allow.
Apple (MacOS) Device
If you are using a macOS device, click the search icon at the top right of your screen to open Spotlight. Type in " Security and Privacy" and select the System Preferences panel.
Click on Privacy and click Camera. Then, ensure that Google Chrome is checked. If the checkbox is unchecked, click on it to allow Chrome to access your camera.
If you are using a Windows device, click on the search box on your taskbar. Type in " Turn off camera access systemwide" and press enter.
For Integrated Camera
In certain computers, there is a function key button that you need to press to turn the webcam on. For example, for Lenovo laptops, it will be the "F8" key.
Look around your laptop, sometimes there is a toggle switch to turn your webcam on/off.
For External Webcam
You have to first ensure that you have installed a proper external webcam driver prior to entering a live collaboration room. Please check it with your respective webcam retailer.