Run Auto Device Test

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By default, ClassDo's built-in Device Checker will automatically be launched every time you click Enter Room → Start Live Collaboration on a Room Landing Page. It tests your browser, webcam, microphone and speaker to see if they are working properly, before you start your live virtual collaboration.

The auto device test only starts if you have chosen  Work with others: ✔  Videochat on this device.

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1

Enter Room

Select the room from the Rooms List on the left panel that you wish to enter to start live collaboration. Click  Enter Room → Work with others: ✔  Videochat on this device.

2

Browser Test

If you are using either Google Chrome or Safari browser and your browser is up to date, this test will take just a few seconds. If you are using other browsers, you will be prompted to download Chrome or Safari and log into ClassDo again.

3

Webcam Test

If ClassDo asks to use your camera, please click Allow. You can switch off your video after you have entered the room. DO NOT BLOCK as this will cause ClassDo to be unable to function properly.

If you have already blocked it, follow these steps to re-enable your camera.

Click Yes, I can if you can see yourself in the videoscreen. If you cannot, ensure:

• the correct webcam is selected
• you have connected your webcam to your computer if you are using an external webcam.

Then click Refresh icon. If you still cannot see yourself, click No, I Can't and follow the suggested steps to troubleshoot.

If ClassDo asks to use your microphone, please click  Allow. You can switch off your audio after you have entered the room. DO NOT BLOCK as this will cause ClassDo to be unable to function properly.

Speak a few words and if you observe the volume bar moving as your speak, click Yes, I Can. If you are not able to, ensure the correct microphone is selected or click the Refresh icon on the right side.

If the volume bar still does not move as you speak, click No, I Can't and follow the suggested steps to troubleshoot.

5

Speaker Test

Turn up the volume of your speaker and click the Play button in the centre of the video. If you can hear the video's audio, click Yes, I Can. 

If you are not able to, click No, I Can't and follow the suggested steps to troubleshoot.

Optional

 Opt to skip this test in future

You have completed the device test. if you are going to use the same device for ClassDo in the future, you can choose to skip this test by checking the Skip this auto device test in future box. You will still be able to run the device test manually as and when needed.