Poor Internet Connection

If your internet speed is slower than our minimum recommended speeds, try improving it with these steps.

Network Recommendations
Reconnect to the Network

If you are using Wifi, switch it off and switch it on again.

If you are using mobile data, turn Airplane mode on and off to reconnect.

Reduce Distance to Your Router / Move to a Place With Better Signal

If you are using Wifi, move closer to the router or move it closer to you. Keep line of sight with your router.

If you are using mobile network, move to a place with better signal and avoid being underground.

Switch to a Different Network

Check the Wifi networks available and connect to the one with the strongest signal.

If you are currently using a Wifi network with a weak connection, such as a public network, switch to mobile network.

Device Recommendations
Restart Your Device

Restart your device if your internet connection seems worse than usual.

Switch Off Other Wireless Connections

Switch off other wireless services. Turn off mobile network if you are Wifi connection. On the other hand, if you are using mobile network, turn off Wifi connection.

Troubleshoot Connectivity Issues on Your Device

Use your device's pre-existing troubleshooter to troubleshoot potential problems with your device's network.

On Windows, click on the Windows search bar and search "Troubleshoot network". Open Find and fix network problems and follow the instructions given.

On macOS, choose Apple menu -> System Preferences and click Network. Click Assist me, and then click Diagnostics and follow the instructions given.

Use an Ethernet Connection

If your computer has a port for Ethernet cables or you have an Ethernet adaptor, consider using an Ethernet connection instead of Wifi as wired connections are more table.

Check Your Router

Restart your router by unplugging it, waiting 30 seconds before plugging it back in.

Check that your router is not overheated. You may want to switch it off at fixed periods of time to let it cool off, increase ventilation around the router, or replace it.

Replace Your Router

If it has been 4-5 years since you replaced your router, or

if your router gets very hot very quickly, or

if your internet speed is still slow even when there are no problems with the connection

Your router may be too old and you might want to look into replacing your router with a newer model. You should look for a model with at least the IEEE 802.11a/b/g/n/ac standard.

Improve Coverage of your Router

You may want to look into enhancing the coverage of your router. You can do so by adding a Wifi range extender or repeater.

For the best Wifi coverage throughout your home, you can replace your router with a mesh Wifi system such as Google Nest Wifi, LinkSys Velop and TP-Link Deco.