For Windows Users

For Windows Users

  1. Download this file to your device.
  2. When the file is downloaded, click the tab to run and install the file.
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  1. Click Next when prompted to select which user to install it for. You can also choose which folder you would like to install it in. Then, click Install.
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  1. When installation is complete, check the checkbox Run device-diagnostics-tool. Then, click Finish. The tool opens and is now ready to run a test. Click Run test.
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  1. The tool will run diagnosis steps and collect diagnostics information. While the tool is running, you will be prompted to select a folder to save the file in. Click Save.
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  1. After the tool has finished running, the file will be opened at its save location. Right-click on the file and select Copy.
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  1. Then open ClassDo support messenger. Right-click on the text field, select Paste, and send the file on the messenger.
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